Synctatus Support

Welcome to Synctatus support! We're here to help you coordinate availability with your partners seamlessly.

Get in Touch

Have a question or need assistance? We'd love to hear from you!

Email Support

Frequently Asked Questions

How do I connect with a partner?

Go to the Partners tab and search for your partner by email. Send them a connection request, and once they accept, you'll be able to see each other's availability status.

How do I set my status to busy?

From the home screen, tap the large circular button to toggle between "Available" and "Busy" status. Your connected partners will be notified of the change.

How do scheduled busy times work?

Navigate to "Busy Time Schedule" to create scheduled busy times in advance. Set the start time and duration, and the app will automatically update your status when the scheduled time arrives.

Can I end a scheduled busy time early?

Yes! You can end scheduled busy times early either by tapping the circle button on the home screen or by going to the "Busy Time Schedule" and tapping "End" on the active busy time.

How do I notify my partner of my availability?

Use the "Partner Notification" feature to send a specific time and duration when you'll be free. Select the hour, minute, AM/PM, and how long you'll be available.

Is my data secure?

Yes! Synctatus uses industry-standard encryption, Firebase security, and Face ID authentication to keep your data safe. Your biometric data never leaves your device. See our Privacy Policy for details.

Why aren't I receiving notifications?

Make sure you've enabled notifications for Synctatus in your iPhone Settings. Go to Settings → Notifications → Synctatus and ensure notifications are turned on.

How do I delete my account?

Currently, please contact us at support@synctatus.com to request account deletion. We'll process your request within 30 days.

Report a Bug

Found a bug? Please email us with:

Feature Requests

Have an idea to make Synctatus better? We'd love to hear it! Send your suggestions to support@synctatus.com

Contact Information

Seyed Homayoon Shobeiri
Email: support@synctatus.com
Location: Texas, USA